Operational gap

The term 'operational gap' refers to a discrepancy between the current performance of operations and the desired performance levels. In the context of casino operations, this gap might manifest in various forms, such as inefficient processes, lack of staff training, or outdated technology. Identifying and addressing operational gaps is crucial for enhancing productivity, improving customer satisfaction, and maintaining regulatory compliance. By bridging these gaps, casinos can optimize their operational efficiency, ensuring a more seamless and enjoyable experience for their patrons while also safeguarding their bottom line.